Performance Measurement

We are determined that our clients benefit substantially from our development services.

Inquiry training has established a framework of performance measures that allows us to evaluate not only the pre-performance, but also the post- performance.

Using a variety of evaluation techniques, we are able to provide you with accurate data on what impact our training has had on your employees and ultimately the performance of your company.

Our Methodology is simple and our evaluation is comprehensive:

Evaluate individuals and Group We evaluate each individual’s skills, attitude and performance using questionnaires, interviews, and practical exercises.

1. Establish baseline of skills proficiency based on evaluation data and compared to industry average. The evaluation results, plus our database of results from previous clients along with our own industry research allows us to establish an industry average.
2. Set performance goals with management: By meeting with management we are able to establish and agree upon viable performance improvement objectives and goals.
3. Deliver Development Program: We deliver a customized development program based on the above.
4. Evaluation, Objectives and Goals.

Measure and evaluate Performance Change

At an agreed upon time after the completion of our program, we will return to perform a before and after evaluation of individuals. We will then be able to provide you with accurate findings on whether the knowledge gained has been translated into performance improvements on the job.

5 Reasons for Inquiry Training

1. We DEVELOP, we do not train. We take the team and develop their skills in customer service & Call Centre.
2. We GUARANTEE measured results. Due to our long and successful history in the Human Performance Development field, we are certain that we can provide you with the results that you require for your staff, and measure the impact of development on improved efficiency, productivity, sales and increase customer wins and retention.
3. We are one of the best local Training & Development Chive a highly EXPERIENCED, passionate and qualified team. Inquiry consultants go through an extensive and demanding certification process every 6 month ensuring that they are up to the task of developing your team.
4. We use practical, proven and BEST PRACTICE based techniques custom tailed for GCC regin. We have invested a lot of time and money in our development materials, ensuring that they are comprehensive and cover the latest research and techniques.
5. We have done it many times before and can boast a near PERFECT RECORD. We have been providing our services to clients across the full spectrum of industries, with many repeat customers and a reputation for excellence.